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Listening technique

The Risk of Going Quiet Too Long

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Photo: Studio Wing, Paul Schweiker House and Studio, Meacham Road, Schaumburg, IL - 54210243556 by w_lemay (CC BY-SA 2.0), via Openverse

Silence is a useful tool, but it has limits. Held too long past the point where a subject has genuinely finished, it can shift from productive pressure into something that reads as awkward or even hostile, and a subject may simply shut down rather than offer anything further.

Reading that limit correctly takes practice and attention to a subject's particular temperament: some people need a long pause to find their words, while others experience the same length of silence as an accusation, and treating every subject identically risks misjudging one or the other.

The safest approach is to watch the subject rather than the clock. Continued, comfortable eye contact and an open posture usually signal that a silence is still working; visible discomfort is the cue to speak again and move the conversation forward. Watching the subject, rather than counting seconds internally, is usually the more reliable guide to when a silence has run its course.

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