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Listening technique

Listening for the Story Behind the Fact

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Photo: Studio Wing, Paul Schweiker House and Studio, Meacham Road, Schaumburg, IL - 54210244031 by w_lemay (CC BY-SA 2.0), via Openverse

A subject who states a fact plainly, without elaboration, is often sitting on a fuller story they have not yet decided to tell. Listening for the fact that seems to carry more weight than its brief mention suggests is a skill worth developing deliberately over many interviews.

The cue is often subtle: a slight change of pace around one particular sentence, a fact stated more carefully than the surrounding ones, a detail that seems oddly specific for something otherwise offered in passing. These small signals are easy to miss without deliberate attention.

Once noticed, a simple invitation, asking the subject to say more about that particular point, is usually enough. Most people are glad to elaborate on something they clearly care about, once they sense the invitation is genuine rather than merely procedural. Most people are glad to elaborate on something they clearly care about, once the invitation feels genuine rather than procedural.

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