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The craft of questions

The Tell Me About a Time Prompt

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Photo: Studio Wing, Paul Schweiker House and Studio, Meacham Road, Schaumburg, IL - 54209306572 by w_lemay (CC BY-SA 2.0), via Openverse

Abstract questions produce abstract answers. Asked whether they are a patient person, most subjects will simply assert that they are; asked to describe a specific time their patience was tested, the same subject has to produce a concrete scene, and concrete scenes are where an interview earns its keep. A trait asserted in the abstract rarely convinces a listener the way a lived example does.

The prompt works across almost any topic because it converts a trait or belief into an event, and events are easier for a person to narrate honestly than self assessments are. It also removes some of the performance from an answer, since a specific memory is harder to polish on the spot. Concrete memories resist the kind of easy polishing that a general self-description invites almost automatically.

Interviewers who lean on this prompt learn to follow it with patience: the first response is often a short anecdote that needs a further question or two to unfold into its full shape, and that unfolding is usually worth the wait. A short first answer is rarely the whole story, and a gentle further prompt usually finds the rest.

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