Listening techniqueItem 13 of 26

Listening for Contradictions Across an Hour

Photograph: STEP studio pict1
Photo: STEP studio pict1 by Autobahn Two (CC BY-SA 3.0), via Openverse

A single answer rarely contradicts itself, but two answers given twenty minutes apart sometimes do, and catching that kind of contradiction requires holding the entire conversation in mind rather than listening to each exchange as a self contained unit disconnected from what came before it.

This is one of the harder listening skills to develop, since it demands memory as much as attention, and it is one reason experienced interviewers often review their notes or a recording afterward even when they felt fully present throughout the original sitting. This demands memory as much as raw attention, and memory under pressure is never perfectly reliable.

When a contradiction surfaces, the useful response is rarely to announce it triumphantly. Raised calmly, as a genuine question about how two things fit together, it usually produces a more thoughtful account than a challenge delivered as an accusation. Raised calmly, as a genuine question rather than an accusation, it usually invites real reflection instead of defensiveness.

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Printed from Candid Cross. The photo credit is printed under the image.