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The craft of questions

Questions That Invite a Story, Not a Summary

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Photo: Studio Wing, Paul Schweiker House and Studio, Meacham Road, Schaumburg, IL - 54209379402 by w_lemay (CC BY-SA 2.0), via Openverse

Asked to summarise, most people reach for the tidy version they have told before: three sentences, a lesson at the end, all the mess smoothed out. Asked to walk through what actually happened, moment by moment, the same person often produces something far more alive and considerably less rehearsed. A subject asked only to summarise rarely notices what has been left out of their own account.

The difference lies in the verb. Summarise invites compression; describe or walk through invites sequence, and sequence is where the interesting material tends to hide. A summary protects a subject from their own uncertainty, while a step by step account exposes the places where they hesitated, guessed, or changed course. The mess, once allowed back in, is usually where the most honest material actually lives.

Interviewers who want colour rather than conclusions learn to phrase questions around time rather than meaning: what happened first, what happened after that. The meaning, if it is there, tends to arrive on its own once the story has been told in full. Patience here is essential, since a fuller account rarely arrives in the first few sentences alone.

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